Frequently Asked Questions– Kids Birthday Parties in Rochester NY
Q: What if some kids don't show up to my party?
A: You are only charged for the kids who attend your birthday party at Ontario Play & Café. The base package includes 10 kids, and final headcount is confirmed at check-in. If more than 10 children attend, additional charges will be added accordingly. This makes planning your kids birthday party in Rochester NY flexible and stress-free.
Q: How many people can fit in a party room?
A: Our private party rooms are designed for up to 18 kids seated comfortably. Additional seating is available for parents. If you are hosting a larger kids birthday party, we recommend booking the full facility rental for the best experience.
Q: Can I access the party room early to set up?
A: No setup is needed. Your birthday party room will be fully decorated and ready when your scheduled party time begins. We handle setup so you can enjoy a stress-free indoor birthday party experience.
Q: Can I bring my own birthday cake?
A: Yes, you may bring a small nut-free birthday cake. Please bring your own utensils for cutting and serving. Keep in mind that party room time is limited to one hour, and all items must be removed promptly after your party.
Q: Can you store my cake in your fridge before the party?
A: No. Due to New York health regulations, we cannot store outside food in our refrigerators or freezers at our indoor playground facility.
Q: Can I bring my own food or snacks?
A: For our Premier birthday party packages, outside food is not allowed except for a nut-free birthday cake.
For full facility rentals, you may bring your own food as long as it is not messy or saucy. Items like fruit trays, sandwich trays, and simple snacks are great options.
We also offer food and drinks available for purchase at our café to make your party easy and stress-free.
Q: Can I bring party favors for guests?
A: Yes, you can bring party favors for your guests. Please ensure that any food items are nut-free to maintain a safe environment for all children.
Q: How many slices come with a large pizza?
A: A 16” cheese pizza typically includes 8 slices, but it can be cut into smaller pieces (up to 16) upon request. This makes it easy to serve kids during your birthday party.
Q: Can I bring my own decorations?
A: Yes, you may bring decorations as long as they do not need to be attached to walls. Helium balloons are not allowed inside the facility.
Q: Can I bring a piñata?
A: No, we do not allow piñatas as we do not have a safe location to hang them inside the facility.
Q: Can we stay in the party room longer than one hour?
A: Yes, additional time may be available based on schedule. Extra time is $100 per hour. This allows flexibility for longer birthday celebrations if needed.
Looking for the best kids birthday party places in Rochester NY? Check out our complete guide.